Court OKs Verdict Against Restaurant for Managers' Access of MySpace Account
Social networking sites today abound. MySpace was created in 2003 and rapidly became a social must-have for high school and college students alike. As a result, these students began to live their lives in an open fashion, posting everything from the mundane to the shock-worthy events of their lives for everyone to view and comment. Accordingly, today's employees may find it hard to differentiate between online life and offline life, since to them it is all merged. This becomes problematic for employers when these employees take to their social networking site, be it MySpace, Facebook, Twitter or a blog, to air frustrations with their job or their company to a mass audience.
In a recent case, a federal district court in New Jersey provided some clarity as to an employee's privacy rights on social networking sites, but also highlighted other legal issues that may inadvertently cause problems for employers. In Pietrylo v. Hillstone Rest. Group, d/b/a Houston's (Sept. 25, 2009), the employer, Houston's, failed to convince the court to throw out a jury verdict finding it liable for compensatory and punitive damages to two waiters fired after managers accessed their private MySpace postings criticizing management.
In this case, the two waiters created a private group on MySpace.com called the "Spec-Tator," where employees could air their grievances about their employer. The group could only be joined by invitation. The icon for the group was Houston's trademarked logo, which would appear on the MySpace profiles of people invited into the group who had accepted the invitation. The waiters invited past and present employees of Houston's to join the group, but did not invite managers to join.
Subsequently, one of the invited employees showed the site to one of Houston's managers. This manager then told another and the two of them repeatedly requested that the employee provide them with her log-in ID and password to the site. The employee gave them the information and the managers logged onto the site a few times and printed its contents. The posts on the Spec-Tator included sexual remarks about Houston's management and customers, jokes about some of the specifications that Houston's had established for customer service and quality, references to violence and illegal drug use, and a copy of a new wine test that was to be given to employees. The managers subsequently fired the site's creators for damaging employee morale and violating Houston's "core values."
The waiters sued Houston's for, among other things, violations of the federal Stored Communications Act (SCA) and New Jersey's parallel state law, as well wrongful termination in violation of a clear mandate of public policy (invasion of privacy), and common-law invasion of privacy. The claims were tried to a jury, which ruled in favor of the employer on the waiters' common-law invasion of privacy claim and did not reach the wrongful termination in violation of public policy claim.
However, the jury ruled in favor of the waiters on the federal SCA claims and the parallel provisions of the New Jersey Act, finding that the employer, through its managers, knowingly, intentionally or purposefully accessed the Spec-Tator without authorization. The jury also found that the employer acted maliciously, which allowed the employees to recover punitive damages.
The central issue at trial was whether the employee who gave the managers her log-in and password information gave "consent" for the managers to use this information to view the Spec-Tator. This employee testified that she felt pressured to provide this information because she believed she would get in trouble if she did not do so. In light of this testimony the court upheld the jury verdict, finding that the jury reasonably concluded that the managers did not have authorized access to the password protected site. The court also upheld the award of punitive damages.
This case highlights the serious legal consequences an employer can face by accessing an employee's private social networking site, even when it appears that an employee has given the employer permission to do so. This case further illustrates the need for employers to develop social networking policies that provide clear guidelines on the use of the company's name, image, or logo. Sections can also be added to an employers' computer policy to cover expectations of privacy on social networking sites when accessed through the use of the company's computers and/or internet.
If you have any questions about this decision or the issues addressed in this article, please contact the Ford & Harrison attorney with whom you usually work or the author of this article, Michelle Tatum, an attorney in our Jacksonville office, 904-357-2018, mtatum@fordharrison.com.